Forums/FAQs and Common Solutions

Warranty and Returns

Nicole Moyer
posted this on June 03, 2009 12:46 PM

Recent Purchases

You may return your purchase for any reason within 10 days of receipt of the item for refund or exchange if the returned item is sent in new, unopened condition.

If you purchased through a reseller you must contact the independent retailer regarding their return and exchange policies.

If you purchased your Perfect Petzzz product directly from and would like to return your product, click here. Please note that your Perfect Petzzz product must be in its original packaging and be in like new resellable condition with all packaging components and inserts. Please read our return policy below.

Product Warranty Claims

Perfect Petzzz products have a lifetime guarantee to be free from defects in material and workmanship, batteries not included. We will repair or replace, at our option, the product without charge (postage and postal insurance are the responsibility of the consumer). Proof of purchase from an authorized Perfect Petzzz dealer must accompany the return.

Please read our warranty policy below.


Please note: Only Perfect Petzzz® purchased directly from or from an Authorized Dealer carry lifetime warranty.


Click here to begin the warranty claim process.


Have another warranty question?

We would love to hear from you. To contact us with a warranty question, please submit a ticket.


Warranty and Return Policy

All Perfect Petzzz products have a lifetime warranty against defects in materials and workmanship. A copy of the original sales receipt from an Authorized Perfect Petzzz Reseller must accompany your return. Damage occurred through unintended use of the product is not covered under the one year warranty. Inserts, beds, collars and other items exhausted in the course of normal use, and emblems and other customized decoration, are excluded from this warranty. This warranty gives you specific legal rights, and you may have other rights that vary from state to state or jurisdiction to jurisdiction.

CD3, INC.'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE CD3 PRODUCT. IN NO EVENT SHALL CD3, Inc. BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. Please note that all postage, insurance and shipping costs are your responsibility. We recommend that you ship using some traceable method that can provide proof of delivery.

NOTE: All Perfect Petzzz not purchased from an Authorized Perfect Petzzz Retailer are not covered by the above product warranty. I want to return my Perfect Petzzz item for a refund or exchange. What should I do? Refunds and Exchanges are available only for items purchased through the online store. These claims must be made within 10 days of receipt. Any returns or exchanges must be sent back in new condition: including all original packaging, poly bags and inserts. If you would like to return or exchange an item you have received in the last 10 days please click here.

I want to return my Perfect Petzzz item for a warranty claim. What should I do?


2. CD3, Inc. is not responsible for any freight costs for warranty claims. Please include $4.95 check or money order per item for the return shipping costs.

3. The Perfect Petzzz product warranty is for "defects in materials and workmanship." Any damage that occurs from use outside of what is intended by CD3, Inc. as determined by our warranty department will NOT be covered by the warranty and your damaged item will be returned to you using the $4.95 included with your return for return freight. The warranty is limited to Perfect Petzzz products only. Inserts, beds, collars and other items exhausted in the course of normal use, and emblems and other customized decoration, are excluded from this warranty.

4. CD3, Inc. is only responsible for returns received by our warehouse. We strongly encourage all customers to send returned items through a method where proof of delivery is available. Any lost or damaged shipment is the responsibility of the consumer for any necessary claims.

5. In the event that the returned product is no longer available, CD3 will replace with a similar item of equal or greater value.

6. File your warranty claim.



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Cheryl Zdonek

Their customer service leaves a lot to be desired>   10 days have gone by and I can't get an answer from anyone. Once they sell you a product, no one cares.    

November 27, 2011 02:15 PM